In-home tech support services are available from 9am to 6pm Eastern Standard time Monday-Friday, and 10am to 5pm on Saturdays. Remote tech support and our customer support staff is available 24/7. For support issues, email us at firstname.lastname@example.org, or Chat with us.
Yes! We have a number of tech support plans available which include both in-home and unlimited remote support.
We provide a 100% guarantee on our services for 30 days. If you have any problems with the work performed, contact us. We are committed to your complete satisfaction. If we can’t help, you don’t pay, that’s the The Technology Squad way. If you have a specific question regarding a previous appointment, please contact us at email@example.com.
You can request in-home service as soon as the next day through our website. If your service can be performed remotely, The Technology Squad Now! Instant Online Support is available 24/7 and is often the fastest way of getting issues resolved.
This option is available for services that can be performed remotely. It’s great for more time-consuming services like virus removals and computer tune-ups. You can get support right away and we’re available 24/7. When you’re ready to begin, one of our techs will log into your computer to perform your service while you watch the magic happen right before your eyes. Remote services are discounted so not only is it convenient, it saves you cash! If the service you need can be performed remotely, you’ll see the option to select The Technology Squad Now! Instant Online Support during booking.
Each and every tech undergoes a complete background check to ensure your safety.
No, please do not provide payment to your tech. Payment will be applied to your credit card on file.
The Technology Squad Techs come from a variety of backgrounds. They range from full-time tech support professionals to college students looking to make some extra cash. Rest assured, we hand select our techs and only after they have been vetted and demonstrate their knowledge through a series of skills assessments will we send them to your home.
You’ll be asked to provide a credit card when you request your first service. When your service is complete, your tech will ask you sign to acknowledge the successful completion of the job. We’ll then charge the payment method you provided. If your tech was unable to complete the service for any reason, they’ll inform us and support will be in touch to discuss the options. If you are not satisfied with your service, please don’t sign off as you will be charged at that time. Again, if you’re not happy, you don’t pay!
The Technology Squad is based in Atlanta, Georgia, but has recently expanded to provide services in most States nationwide.
You may get in touch with us via the chat box to connect to one of our online agents, you may also contact us via email, or the contact form, and we’ll respond quickly.